With more customer interaction via remote channels, how will you make the most of the opportunity when they take the time to visit your branch?

A common theme in banking is that customer and member “self-service”, through online banking, mobile, and ATM channels, is changing the role of traditional bank and credit union branches from transaction hub to financial service center.

With fewer branch visits, each customer engagement opportunity becomes more important. This is the point of inflection where transformational technologies, and especially assisted service technology, can facilitate changing the way FI staff members interact with customers.

Glory’s white paper Harmonizing The Branch:

  • Introduces and differentiates assisted service technology as an in-branch transaction processing alternative to a ‘live’ teller.
  • Explores changes in the way financial institutions will interact with customers visiting the branch.
  • Examines the potential value and impact of an assisted service solution, both to the bank as well as its customers.
  • Explains how assisted service technology can help financial institutions achieve harmony within the branch and with other delivery channels.
  • Presents important questions that must be considered as part of any transformation technology decision process with the goal of reaching a harmonious outcome throughout your branch network.

White Paper highlights

Assisted service technology is intended to provide greater efficiency for the bank, by reducing the overall ‘cost to serve’.

Aligning staff roles and supporting them with complementary technology is a best practice approach that can be enabled through assisted service.

Competent personnel, short waits times at teller lines, and fast and efficient branches are among the most important attributes for consumers when selecting a financial institution.

Download the White Paper

Download Harmonizing the Branch Part 1 White Paper

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Discover more about Glory’s
Assisted Service solution TellerInfinity™

ASE Credit Union Case Study

"We want to deepen our relationship with existing members and have more time to focus on starting a relationship with new members” – Jared Freeman, CEO, ASE Credit Union

Beyond Bank Case Study

We believe that this solution will transform the way that Beyond Bank does business” – Robert Keogh, CEO, Beyond Bank Australia

America First Credit Union Video Case Study

Assisted service – the best of automation and personal service together.

TellerInfinity from Glory.